Who:
Castle & Cooke Mortgage, LLC
Rick Orozco, Texas area manager for San Antonio, Texas branch
What:
Castle & Cooke Mortgage’s Texas offices implemented Docutech and its ConformX software to ease its closing processes while simultaneously satisfying the state law requirement of attorney document preparation and review of Texas mortgage loan documentation. Texas employees have seen an increase in their day-to-day efficiency through Docutech’s integration with their current and future loan origination software (LOS) and closing and state-mandated procedures.
The Challenge
A nationwide mortgage lender that prides itself on processing a mortgage from start to finish in as little as eight days, Castle & Cooke’s three Texas branches – El Paso, McAllen and San Antonio – required a seamless integration between their document preparation system, attorney review and two loan origination software (LOS) systems, as the lender transitions from an older system to LendingQB’s LOS.
Castle & Cooke explored other document providers, searching for the complete package to meet their needs while satisfying national and Texas state laws, but none were up to par. Texas requires an attorney to prepare and review documents prior to each loan’s closing; tacking on another step in the origination process. Only Docutech’s ConformX met Castle & Cooke’s expectations for a system that did not hinder time and business processes.
“We needed a system that would efficiently partner with our LOS and closing packages, while also adhering to state law that requires each loan to be reviewed by an attorney prior to closing,” said Rick Orozco, Texas area manager for Castle & Cooke. “Docutech’s combination of automated software and integration of legal services provided by Fredric J. Gooch, Attorney at Law, PLLC, was the only solution that could concurrently meet our requirements.”
The Solution
ConformX’s closing capabilities make the transition from origination and underwriting to creating the closing documents on the software smooth and easy-to-use for Castle & Cooke employees.
ConformX pulls information directly from the LOS; enabling the automation to handle all of the work and guarantee compliance. Castle & Cooke took advantage of Docutech’s ability to manage and secure all of the information needed for a loan; achieving the highest data integrity, delivery, security and accuracy. Its customizable platform allowed Castle & Cooke Texas employees to adhere to state requirements of an attorney review before closing; allowing a final document verification and legal review before submission.
“The peace of mind knowing that Docutech and Gooch Law have our best interest at heart puts our staff at ease during operations, which can get quite hectic,” said Orozco. “We’ve always been about efficiency, and with ConformX we can close more loans with the same staff. ConformX and Docutech enable us to focus our time on the customer and still achieve our goal of an eight day application to closing time.”
The Results
ConformX’s closing capabilities and integration with Gooch Law for Texas attorney document preparation and review has provided Castle & Cooke with superior technology and the customer service-oriented staff that guarantees on-time preparation, review and friendly service.
“We wanted the complete package and that’s what Docutech delivers,” continued Orozco. “I can depend on them whenever I need something, whether that is a Texas state law update, federal agency amendments or compliance questions – they are always there for us.”
Castle & Cooke Texas employees have seen their schedule open up in time spent on one loan; satisfying internal processes and staff members, and more importantly, the customer.
“From the unique customization of ConformX to the easy implementation, Docutech provides everything we require,” said Orozco. “We were always fast in our processes before, but now, we’re so fast through Docutech that we’re always on time and efficient.”
About Castle & Cooke Mortgage
Castle & Cooke was founded in 1851 as an agricultural firm. Its billion-dollar mortgage business, based out of Salt Lake City, spun off from the parent company in 2005 and now has 21 branches around the United States. For additional information, visit www.castlecookemortgage.com
About Docutech
Since 1991, Docutech Corp. (Docutech) has provided outstanding compliance services and documentation technology for the mortgage industry. Docutech’s software interfaces with leading loan origination systems (LOS) and enables mortgage professionals to generate documents locally. Docutech manages and secures all information needed for a loan, guaranteeing accuracy, security and compliance. For more information visit the company’s Web site at www.Docutechcorp.com.
About Fredric J Gooch, Attorney at Law, PLLC
Gooch Law provides legal services to mortgage lenders with a specific focus on the Texas loan origination process. This includes the preparation and review of Texas residential mortgage loan documents. Since 2009, Gooch Law’s services have been available through Docutech’s ConformX platform providing a seamless integration and efficient process for Texas mortgage lenders to originate loans in compliance with federal and Texas state law.