Ellie Mae’s New Explanation for Outage Only Raises More Questions

So it wasn’t a malicious attack that overwhelmed Ellie Mae’s servers after all. What exactly was it then?

The mortgage technology developer has backtracked from its previous explanation that a distributed denial-of-service attack overwhelmed its servers from March 31 to April 1. Ellie now says the outage “was triggered by a confluence of factors involving network, hardware, software and demand for service.”

That raises the question of how a provider of a loan origination system and ancillary technology could have been inundated with service requests at a time when originations are in the doldrums. “There’s a much higher probability that they simply had internal issues related to the application and the architecture than a DDOS attack,” DocuTech Chief Strategy Officer Scott Stucky said on April 3.

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